Electric Vehicle and Alternative Fuel Infrastructure Deployment Initiative - Service Standards

NOTICE

DEADLINE TO SUBMIT: Applicants are required to submit a complete application by 23:59 Eastern Standard Time, March 22, 2018.

7. Service Standards

Our goal is to achieve our service standards a minimum of 80% of the time under normal circumstances:

  • Respond to general inquiries made to our phone number or email address before the end of the next business day.
  • Review the completeness of your application reply within 3 business days.
  • Assess your application and send you an approval or a rejection notification letter within 100 days of the end the Request for Project Proposals deadline.
  • Send you a draft contribution agreement for review within 30 business days of issuing the Letter of Conditional Approval.
  • Review your payment claim within 15 business days.
  • Send you a payment within 30 business days of receipt of a duly completed and documented payment claim.