Orders, shipping and payment

Orders for insects, prepared diets and supplies (cups and lids) can only be placed through the Insect Production Services website using a typical “Shopping Cart” method.

Payment by credit card is mandatory, unless preauthorized by the Insectary Supervisor. Customers are required to provide their courier account information for shipping, unless preauthorized by the Insectary Supervisor. Preauthorization may be obtained by contacting Mr. John Dedes (705-541-5673) prior to placing an order. An invoice for payment of goods and/or shipping charges will then be mailed at the end of the month in which the order was placed. Payments can be made as instructed on the invoice.

Product prices do not include shipping costs which will vary according to delivery location, order size and requested delivery speed. In addition, a $13 packaging fee will be applied to every shipment. Insect Production Services uses the most expedient method of delivery available, unless requested otherwise. Insects are always shipped at the beginning of the week to ensure that they don’t spend a weekend in the warehouse of a shipping company.

Insect species that require an obligatory diapause stage are shipped during that phase of development and will have completed diapause upon arrival. Customers may request insects that have not completed diapause and can store them accordingly upon arrival. These insects will be shipped in insulated containers with freezer packs to ensure that diapause is not interrupted.

Some countries require import permits for insects. Permits must be in place before insects are shipped.

Canadian orders

Import permits are not required for orders placed from within Canada.

Once your order for insects or diet is submitted, you will receive an e-mail acknowledging receipt of the order and confirming the requested shipping date(s).

On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date, along with the tracking number and web address for the courier service that was used, so that you can track the shipment of your order.

U.S. orders

All insect orders entering the U.S. require an import permit and applicable shipping sticker(s). It is your responsibility to obtain these (U.S. Department of Agriculture import permit application form and instructions).

Once you have obtained the required documentation, please mail a copy of the import permit and original shipping sticker(s) to:

Mr. John Dedes, Insectarium Supervisor
Canadian Forest Service
Great Lakes Forestry Centre
1219 Queen St. East
Sault Ste. Marie, ON P6A 2E5
Canada

You can then place your order online.

Once your order, permit and sticker(s) are received, IPS will send an e-mail acknowledging receipt and confirming the requested shipping date(s).

On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date, along with the tracking number and web address for the courier service that was used, so that you can track the shipment of your order.

A copy of your permit is placed inside the parcel and the appropriate USDA sticker on the outside. Your parcel is sent to the USDA inspection agency listed on the sticker where it is inspected prior to delivery to you by the courier service.

International orders (other than U.S.)

Procedures for the importation of insects vary among countries.

Insect Production Services (IPS) requires approved import documentation issued by the relevant government agency before insects can be shipped. Where there are no import restrictions, IPS requires confirmation from the pertinent government agency that a permit is not required. Please send documentation to:

Mr. John Dedes, Insectarium Supervisor
Canadian Forest Service
Great Lakes Forestry Centre
1219 Queen St. East
Sault Ste. Marie, ON P6A 2E5
Canada

You can then place your order online.

Once your order and import documentation are received, IPS will send an e-mail acknowledging receipt and confirming the requested shipping date(s).

On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date, along with the tracking number and web address for the courier service that was used, so that you can track the shipment of your order.

Terms of Payment

Payments are due within 30 days of invoicing. Invoices are generated and mailed at the end of each month.

All payments are requested in Canadian funds. Acceptable methods of payment include cash, personal cheques and money orders made payable to the Receiver General for Canada or, Visa, MasterCard or American Express credit cards.

No discount is given for prompt payment.

You can then place your order online.

Interest Charges: interest will accrue starting on the 31st day following the date of the invoice; and interest shall be calculated and posted monthly to the customer's account except where the customer's account balance has been cleared before the monthly posting of interest and the accrued interest for that month is less than $25.

On the day that your order is shipped, you will receive another e-mail notifying you of the shipment date, along with the tracking number and web address for the courier service that was used, so that you can track the shipment of your order.

Refunds of revenue are in accordance with the original purchase price.