Service Standards for Canadian Kimberley Process Certificates for the Export of Rough Diamonds

Service standard:

Applications are processed within 24 hours (1 business day) upon receipt of a duly completed application and supporting documentation.  Once approved and printed, the Canadian Kimberley Process Certificates are either mailed to the applicant/exporter by Priority Post or by courier, with time of delivery dependent on geographical location of applicant/exporter and service standards of the transport company.

Performance target:

The target for achieving this standard is set at 95% under normal circumstances.

Performance results: 

Performance Reporting
Standard Target 2013-14 2014-15 2015-16 2016-17
95% of applications are processed within 24 hours (1 business day) upon receipt of a duly completed application and supporting documentation.  95% 100% 100% 100% 100%

Applying for a Canadian Kimberley Process Certificate to export Rough Diamonds:

Canadian Certificate Application – Kimberley Process (PDF, 22 kb)

Telephone: 1-343-292-8710
Email: Kimberley Process Office

Service feedback:

If you believe the Kimberley Process Office is not meeting its performance standards, please call the KPO at 613-996-0947 or email email the Canadian Kimberley Process Office.

For More Information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians Web sites.