Contacting the NDT Certification Body

Please note: We try to respond to all communication within 48 hours. If you do not receive a response within this time, please contact us.

We welcome your inquiries. We are open Monday to Friday (excluding public holidays) from 8 a.m.to 12 p.m. and 1 p.m. to 4 p.m. ET.

NRCan National Non-Destructive Testing Certification Body
CanmetMATERIALS, Natural Resources Canada
183 Longwood Road South
Hamilton, ON L8P 0A5
Tel.: 1-866-858-0473 or 905-645-0653
Email the NRCan NDTCB main inbox Fax: 905-645-0836

Recertification hotline: Call 905-645-0835 / Email the NRCan NDTCB recertification inbox

If you reach our voice mail, please leave your full name, NRCan registration number (if you have one), a call-back number, and details about your inquiry. We aim to return calls as quickly as possible, often the same business day.

Directing your inquiry

  • NDT application or re-examination inquiries: 1-866-858-0473 or 905-645-0653
  • NDT examination results, feedback or review: 1-866-858-0473 or 905-645-0653
  • Special Written Examination Centre requests or inquiries (NDT/XRF): 1-866-858-0473 or 905-645-0653
  • NDT renewal or recertification inquiries: 905-645-0835
  • EDO application, re-examination inquiries and examination results: 1-866-858-0473 or 905-645-0653
  • XRF examination results, feedback or review: 905-645-0835.
  • XRF application inquiries, XRF re-examination, XRF renewal: 905-645-0835.

For the applicable rules of operation, please contact your appropriate federal, provincial or territorial radiation protection authority.

Protecting your privacy

We are committed to protecting your privacy. All personal information created, held, or collected by the Government of Canada is protected under the federal Privacy Act. Our office will ensure that collected personal information is not disclosed to anyone except government personnel who require it to complete their responsibilities and/or third parties you have mentioned in writing. All communications between the NRCan National Non-Destructive Testing Certification Body (NDTCB) and its clients or applicants are considered confidential.

Document Replacement and other Administrative Services

Existing Non-Destructive Testing (NDT), X-Ray Fluorescence (XRF) Analyzer Operator, and Exposure Device Operator (EDO) clients can update their name, demographic and contact information and to request replacement documentation and/or additional administrative actions using the NRCan NDTCB Administrative Services Request Form (PDF, 1.48 Mb).

Client Responsibilities

Certified personnel and applicants are expected to respond to NRCan NDTCB communication in a timely manner, and inform the NRCan NDTCB of any changes to their name and address/contact information.

Clients are responsible for the official documentation issued to them by the NRCan NDTCB. Fees will apply for the replacement of these documents.

Lost or stolen NRCan NDTCB photo identification (ID) cards must be reported to local law enforcement. The NRCan NDTCB requires a copy of the report, in addition to the “NRCan NDTCB Administrative Services Request Form” and applicable fees prior to issuing a replacement ID card.

The NRCan NDTCB has sole ownership of all paper declarations of achievement and photo identification (ID) cards as issued. This property is subject to update or recall at any time. Clients and certificate holders cannot possess duplicate photo ID cards and/or multiple photo ID cards for the same certification (i.e. NDT, XRF, EDO). Only the most recent ID card issued from the NRCan NDTCB is considered valid. It is the responsibility of the clients and certificate holders to ensure that all previously issued cards are destroyed or returned to the NRCan NDTCB.

Complaints, appeals and reporting NRCan NDTCB Code of Conduct Violations

If you have a disagreement or dispute about an assessment, determination or decision you received from the NDTCB, you may provide feedback to us or appeal for review at any time. We understand that in some cases, these disputes may be caused by miscommunication or lack of information and encourage you to contact us for more information.

If you have contacted the NDTCB and are still unsatisfied with the response, you may file a formal complaint or appeal by completing and submitting the Form for Complaints and Appeals. (PDF, 578.18 kb). We recommend that you also submit any relevant documents and materials with the completed form to the NDTCB. Verbal complaints or appeals are not accepted.

You may also report a perceived NRCan NDTCB Code of Conduct violation using the same form. Please include all pertinent information such as the name of the individual(s), times/dates of the violation, and any documentary evidence to support your claim.

We aim to acknowledge all written complaints, appeals or reports of code of conduct violations within 10 days of receipt and will review all relevant submitted material and decide upon the appropriate action. We will complete any required action in a timely manner.

Please note that submission provision, fact finding and any consequent decision taken by the NDTCB will not result in any discriminatory actions against the complainant/appellant, however, providing false or misleading information or misrepresentation may be perceived and addressed as a violation of the NRCan NDTCB Code of Conduct.

 
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