Service standards for the Request for Project Proposal (RPP) process

The following service standards for the ecoEnergy Innovation Initiative (ecoEII) were established in 2011:

1. Acknowledgement of receipt of expression of interest

ecoEII’s target is to acknowledge receipt to all expression of interest received.

Performance target

ecoEII aims to meet the service standard 95 percent of the time.

Performance results

ecoEII provided an automatic acknowledgement to all expression of interest received, meeting the service standard 100 percent of the time.

2. Acknowledgement of receipt of proposal

ecoEII’s target is to acknowledge receipt to all proposals received from the closing date of the RPP.

Performance target

ecoEII aims to meet the service standard 95 percent of the time.

Performance results

ecoEII provided an automatic acknowledgement to all projects proposals received during the RPP period, meeting the service standard 100 percent of the time.

3. Decision on initial eligibility of project proposal

ecoEII’s target is to provide written confirmation on the eligibility of a project proposal within 15 weeks of receipt of the proposal.

Performance target

ecoEII aims to meet the service standard 90 percent of the time.

Performance results

ecoEII provided a written confirmation on the eligibility of the project proposal to receive funding to all proposals received within 15 weeks, meeting the service standard 100 percent of the time.

4. Applicant’s notified start of due diligence process

ecoEII’s target is to provide written confirmation that the proposal will proceed to the due diligence process within 10 business days after decision on initial eligibility of project proposal.

Performance target

ecoEII aims to meet the service standard 90 percent of the time.

Performance results

ecoEII provided a written confirmation on the eligibility of the project proposal to receive funding 93 percent of the time within 10 business days, meeting the target set for the service standard.

5. Decision on whether the project will receive funding, including the due diligence process

ecoEII’s target is to provide written confirmation that the proposal will receive funding, including the due diligence process within 6 months after the start of due diligence.

Performance target

ecoEII aims to meet the service standard 75 percent of the time.

Performance results

ecoEII provided a written confirmation on the eligibility of the project proposal to receive funding to all proposals 79 percent of the time within 6 months, meeting the target set for the service standard.

6. Preparation of a contribution agreement once due diligence is completed

ecoEII’s target is to prepare and have a signed contribution agreement within 14 weeks after the due diligence is completed.

Performance target

ecoEII aims to meet the service standard 80 percent of the time.

Performance results

ecoEII finalized and signed contributions with eligible recipients 83 percent of the time within 14 weeks, meeting the target set for the service standard.

Service feedback

If you wish to submit a feedback, please contact to eco-en@NRCan-RNCan.gc.ca.