User Fees, Regulatory Charges and External Fees

Reporting on the User Fees Act

General and Financial Information by Fee

Fee name Explosives licence and inspection fees
Fee type Regulatory
Fee-setting authority Explosives Act and Part 19 of the Explosives Regulations, 2013
Year introduced 1950
Year last amended 2009
Performance standard 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other licences, permits and authorizations will be processed within 30 days of a completed request.
Performance results Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time.
Other information N/A
Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost

1,850,000

1,792,989

5,277,450

Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 1,800,000 5,383,000
2016–17 1,800,000 5,491,000
2017–18 1,800,000 5,600,000
Fee name Canadian General Standards Board (CGSB) / International Standards Organization (ISO) Non-Destructive Testing fees
Fee type Other Products and Services
Fee-setting authority Resources and Technical Surveys Act, Recovery of expenditures
Year introduced 1960
Year last amended 2002
Performance standard

Client services provided by the National Non-Destructive Certification Body (NCB):

  • Candidates’ application forms are processed within two weeks of receipt. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the NRCan Non-Destructive Testing (NDT) website. All candidates have this information before applying. (Note: Assessment of foreign applications or unusual training and experience situations may require more time.)
  • Examination results are usually available three weeks from the date of receipt of the examination package. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination.
Performance results The progress of each client application is recorded and tracked throughout the process: date of receipt, date of review, date of written responses. To summarize performance results against the stated Service Standard, fully completed client applications without errors, or omissions are normally being completed within the stated standards 80% of the time.
Other information N/A
Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
1,575,000 1,929,877 1,929,877
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 1,900,000 1,900,000
2016–17 1,900,000 1,900,000
2017–18 1,900,000 1,900,000
Fee name Air Photo products fees
Fee type Other Products and Services
Fee-setting authority Resources and Technical Surveys Act, section 8(2) Recovery of expenditures
Year introduced 1994
Year last amended 2004
Performance standard Aerial Photography – Order processing time by the National Air Photo Library is ten working days, priority service is five working days; response time for information requests of ten working days 80% of the time; production error rate of 2% or less; hours of operation, 08:00 - 16:00 EST.
Performance results The service standard was met 90% of the time (for regular orders) and 100% of the time for priority service orders. Performance issues are addressed through ISO Quality Objectives, which are updated each year to address issues that arise. Performance results are monitored continuously. Aggregate annual data are available on request.
Other information It should be noted that the sale of air photo products is done through the Geomatics Canada Revolving Fund (GCRF). The GCRF is governed by Treasury Board’s Special Revenue Spending Authority. The objective of a Revolving Fund is to fully cost recover over the life cycle of its business operations (multiple years). The GCRF financial statements are audited (externally) annually. The GCRF has obtained a clean unqualified audit opinion (external auditors) since its inception.
Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
400,000 438,147 430,000
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 400,000 400,000
2016–17 400,000 400,000
2017–18 400 000 400 000
Fee name Map products fees
Fee type Other Products and Services
Fee-setting authority Resources and Technical Surveys Act, section 8(2) Recovery of expenditures; Canada Land Surveys Act, section 4(2) Tariff of Fees
Year introduced 1994
Year last amended 2004
Performance standard

National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office (CMO) to a limited distribution network, and service standards reflect this. Response time for information requests is two working days.

Order processing time: the CMO will strive to fill orders received from the Regional Distribution Centres (RDC) within five working days (excluding Saturdays, Sundays and statutory holidays in the province of Ontario), upon approved credit and provided that the account is in good standing. Hours of operation: 08:00 - 16:00 EST.
Performance results The service standard of five working days was met 95% of the time. Performance issues are addressed through Quality Objectives, which can help inform the standard operating procedures in place.
Other information It should be noted that the sale of map products is done through the Geomatics Canada Revolving Fund (GCRF). The GCRF is governed by Treasury Board’s Special Revenue Spending Authority. The objective of a Revolving Fund is to fully cost recover over the life cycle of its business operations (multiple years). The GCRF financial statements are audited (externally) annually. The GCRF has obtained a clean unqualified audit opinion (external auditors) since its inception.
Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
60,000 41,029 41,029
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 45,000 45,000
2016–17 42,500 42,500
2017–18 40,000 40,000
Fee name Fees for processing requests filed under the Access to Information Act
Fee type Other products and services
Fee-setting authority Access to Information Act
Year introduced 1988
Year last amended 1992
Performance standard A response is provided within 30 days following receipt of a request; the response time may be extended under section 9 of the Access to Information Act.
Performance results Met prescribed legislative standards 91% of the time.
Other information

During fiscal year 2014-15, NRCan has collected $2,015 in application fees from applicants.  Under the Access to Information Act, fees under $25 may be waived when deemed to be in the public interest. Total fees waived (including application and search fees) during 2014–15 represented $1,690.

Financial Information, 2014–15 (dollars)
Forecast revenue Actual revenue Full cost
4,000 2,015 1,452,942
Financial Information, 2015–16, 2016–17 and 2017–18 (dollars)
Planning year Forecast revenue Estimated full cost
2015–16 4,000 1,283,000
2016–17 4,000 1,283,000
2017–18 4,000 1,283,000

Summary of Financial Information for All User Fees and Regulatory Charges

Summary of Financial Information for All User Fees and Regulatory Charges, 2014–15 (dollars)
  Forecast revenue Actual revenue Full cost
Regulatory subtotal 1,850,000 1,792,989 5,277,450
Other products and services subtotal 2,039,000 2,411,068 3,853,848
Total, all fee types 3,889,000 4,204,057 9,131,298
Summary of Financial Information for All User Fees and Regulatory Charges,
2015–16, 2016–17 and 2017–18 (dollars)
  Planning year Forecast revenue Estimated full cost
Regulatory subtotal 2015–16 1,800,000 5,383,000
2016–17 1,800,000 5,491,000
2017–18 1,800,000 5,600,000
Other products and services subtotal 2015–16 2,349,000 3,628,000                
2016–17 2,346,500 3,625,500
2017–18 2,344,000 3,623,000
Total, all fee types 2015–16 4,149,000   9,011,000
2016–17 4,146,500 9,116,500
2017–18 4,144,000 9,223,000

Reporting on the Policy on Service Standards for External Fees

General Information by Fee

Fee name Explosives licence and inspection fees
Service standard 95% of the time, initial factory applications will be completed within 60 days of receipt of completed documentation; renewals and all other licences, permits and authorizations will be processed within 30 days of a completed request.
Performance results Licensing turnaround times have been acceptable to stakeholders. Results indicate the performance standards were met or exceeded 95% of the time
Stakeholder consultation in 2014–15 or prior fiscal years Stakeholder groups were consulted in 2008-09 on the Explosives Act user fees as part of a formal consultation process as required by the User Fees Act, including for the service standard. Stakeholders were consulted in person and through a bulk mailing.
Other information N/A
Fee name Canadian General Standards Board (CGSB) / International Standards Organization (ISO) Non-Destructive Testing fees
Service standard

Client services provided by the National Non-Destructive Certification Body (NDT CB):

Candidates’ application forms are processed within two weeks of receipt. This period is advertised on application forms 'Instructions for Candidates', available in hard copy or electronically from the NRCan Non-Destructive Testing (NDT) website. All candidates have this information before applying. (Note: Assessment of foreign applications or unusual training and experience situations may require more time.)

Examination results are usually available three weeks from the date of receipt of the examination package. This period is clearly specified in the 'letter of approval' issued to the candidate to permit him/her to challenge an examination.
Performance results

The progress of each client application is recorded and tracked throughout the process: date of receipt, date of review, date of written responses. To summarize performance results against the stated Service Standard, fully completed client applications without errors or omissions are normally being completed within the stated standards approximately 80% of the time.

Of note, there has been a recent and significant increase in the number of new applicants for certification requests (almost doubling typical volume), which is being  managed and resolved with various industry stakeholder consultations.
Stakeholder consultation in 2014–15 or prior fiscal years

Stakeholder consultations on the service standard and user feedback were regularly obtained via various committee meetings with the industry and user groups, and at least three meetings are held annually (the Canadian General Standards Board 48/2 Committee, the CanmetMATERIALS Non-Destructive Testing Advisory Committee, and the NDT Certification Body Scheme Committee). These consultations are held on various aspects of the certification services that the NDT CB provides, including fees and service standards.

There is general agreement from the consultations that the established service standards are reasonable. It was noted that the current fees have not been updated in recent years and that it may be worthwhile for the national program to look into updated fee adjustments to better fund and reflect needed program investments and improvements.
Other information N/A
Fee name Air Photo products fees
Service standard Aerial Photography – Order processing time by the National Air Photo Library (NAPL) is 10 working days, and priority service is 5 working days; response time standard for information requests of 10 working days 80% of the time; production error rate of 2% or less; hours of operation: 08:00 - 16:00 EST.
Performance results

The service standard of 10 working days was met 90% of the time. Service standards are included in the annual management review of ISO-9001 based Quality Objectives.

Quality Objectives are updated each year to address issues as they arise.
Stakeholder consultation in 2014–15 or prior fiscal years

The most recent consultation done with stakeholders was in March 2014. Stakeholders and clients were consulted to test the usability of proposed changes to the Web online application before finalization. This online application is used by stakeholders and clients for discovering, searching and ordering NAPL products.

It should be noted, a consultation process is currently being planned for 2015-16 as part of an overall pricing structure review for NAPL products and services.

Other information N/A
Fee name Map products fees
Service standard

National Topographic System and Atlas of Canada maps – NRCan sells maps on a wholesale basis from the Canada Map Office (CMO) to a limited distribution network, and service standards reflect this.

Response time for information requests is two working days. Order processing time: The CMO will strive to fill orders received from the Regional Distribution Centres (RDC) within five working days, upon approved credit and provided that the account is in good standing. Hours of operation: 08:00 - 16:00 EST.
Performance results The service standard of five working days was met 95% of the time. Service standards are included in the annual management review of Quality Objectives under ISO 9001:2000. ISO Quality Objectives are updated each year to address issues as they arise.
Stakeholder consultation in 2014–15 or prior fiscal years Annual discussions and meetings were held with stakeholders (RDCs) in 2014-15 as part of the annual contract review process. As part of the quality system, feedback on product and service improvement is sought from RDCs and implemented when it is deemed necessary from a mandate, service delivery and Value for Money perspective. Service standards are reviewed continuously and included as part of NRCan’s Discrepancy Management Reports.
Other information N/A