Service standard for the completion of an amendment to a contribution agreement following a request for an amendment of a contribution agreement

Service standard

ecoEII’s target is to prepare and complete an amendment of a contribution agreement within 14 weeks upon request from project recipients.

This service standard was implemented in 2011.

Performance target

ecoEII aims to meet the service standard 90 percent of the time.

Performance results

ecoEII finalized and signed an amended contribution agreement upon request from a project recipient 95 percent of the time within 14 weeks, meeting the target set for the service standard.

Service feedback

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