Service Standards for Acquisition, Storage and Sale of Explosives

Service standards publicly state the level of performance that citizens can reasonably expect to encounter from the Explosives Regulatory Division under normal circumstances.
The following is a list of categories for our service standards for high-volume regulatory authorizations in acquisition, storage and sale of explosives:

User Magazine Licences

Service standard:

Decisions are made within 30 days of receipt of an application.

Performance target:

Performance Reporting
Standard Target 2014–15 2015–16 2016–17 2017–18
95% of decisions are made within 30 days of receipt of an application. 95% 91% 99% 97.1%  

Performance results: 

The target was met or exceeded 95% of the time during fiscal year 2012-2013.

Applying for a Vendor or User Magazine Licence: 

Form 10: Magazine Licence Application (PDF, 103 kb)

Telephone: 1-613-948-5200
Email: Explosives Regulatory Division

Service feedback:

If you believe the Explosives Regulatory Division is not meeting its performance standards, please call email the ERD or call at 613-948-5200.

Vendor Magazine Licences

Service standard:

Decisions are made within 30 days of receipt of an application.

Performance target:

Performance Reporting
Standard Target 2014–15 2015–16 2016–17 2017–18
95% of decisions are made within 30 days of receipt of an application. 95% 91% 79.1% 99%  

Performance results: 

Applying for a Vendor or User Magazine Licence: 

Form 10: Magazine Licence Application (PDF, 103 kb)

Telephone: 1-613-948-5200
Email: Explosives Regulatory Division

Service feedback:

If you believe the Explosives Regulatory Division is not meeting its performance standards, please call email the ERD or call at 613-948-5200.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians Web sites.