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Service Standards of the Canada Lands Survey System

Service Standards (2020-04-01)

Service standards publicly state the level of performance that users can reasonably expect to encounter under normal circumstances. The Surveyor General Branch has developed these standards as part of its ongoing commitment to quality client service.

Issuing Survey Instructions

  • What is this? This is a timeliness service standard for processing survey instructions requests received from Canada Land Surveyors. Our standard applies to complete requests for survey instructions made from the myCLSS website.

    This standard only applies to survey instruction requests that contain all required information.
  • Our standard: Our goal is to issue survey instructions within 2 business days of receiving the request.
  • Our target: The SGB aims to meet this standard ≥ 95% of the time.

Recording Survey Documents in Canada Lands Survey Records (CLSR)

  • What is this? This is a timeliness service standard for recording a survey document (survey plan, field notes and/or report) in the Canada Land Survey Records after it has been approved or confirmed by the SGB. A survey document is recorded once a CLSR number is assigned to it.

    The day that a request for recording is made, is not included in this time limit.

    This service standard does not apply to survey documents related to surveys under the Land Titles Act – Nunavut, Land Titles Act – Northwest Territories or Land Titles Act – Yukon.
  • Our standard: Our goal is to record survey documents within 2 business days from the date it is approved or confirmed.
  • Our target: The SGB aims to meet this standard ≥ 95% of the time.

Updating Cadastral Datasets - New Plans

  • What is this? This is a timeliness service standard for updating the cadastral datasets once a new survey document is recorded in the Canada Lands Survey Records. This update operation begins when a digital image of the new document is available in the Survey Records Information System (SRIS).

    The standard only applies to new survey documents recorded in the Canada Land Survey Records (CLSR).

    Once dataset updates are complete, the distribution process of the updated data takes place.

    Note: the number and complexity of the parcels involved on the new survey plan influence the time to update.
  • Our standard: Subject to the number and complexity of the parcels involved on the survey document, our goal is to complete the update within 15 workings days from the date the digital image is available.
  • Our target: The SGB aims to meet this standard ≥ 75% of the time.
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