Contacting the NDT Certification Body

NRCan NDTCB response to COVID-19 situation

With the ongoing COVID-19 situation, the NRCan NDTCB is working to ensure the health and safety of the public and our team members in accordance with all public safety guidelines. We are closely monitoring the situation and will adjust our business practices and client services rapidly as required. We remain at the ready to assist you as best as we can throughout this situation. We will keep you updated on any developments.

At this time, certification processing and services are likely to be disrupted, delayed, and/or postponed.

Temporary accommodations and extensions relating to initial certifications and renewals/recertifications will be provided for select candidates. Currently, the accommodations are:

  • A 6-month extension for NDT renewal and recertification candidates who have certifications that expire from April 15, 2020 to September 15, 2020. This 6-month extension is applied to the current expiry date listed on your certification ID card, and the Directory of Certified Personnel.
  • A 6 month extension for NDT initial certification candidates who have examinations in process that expire(d) after March 15, 2020. This 6-month extension is applied to the current expiry date(s) listed on your most recent examination results letter.
  • A 6-month extension for XRF renewal and recertification candidates who have certifications that expire from March 16, 2020 to September 15, 2020. This 6-month extension is applied to the current expiry date listed on your certification ID card, and the Directory of Certified Personnel.
  • A 6-month extension for EDO photo ID cards that expire from March 16, 2020 to September 15, 2020. This 6-month extension is applied to the current expiry date listed on your EDO

 

For full details and supplementary verification of certification status, please download and read the NRCan NDTCB COVID-19 Temporary Extension Policy Notice (PDF, 178 kb). The appropriate extension accommodations will be applied automatically (no need for candidate to submit a request) without re-issuance of the corresponding paperwork or documents. As conditions evolve, we will adjust services accordingly—temporary accommodations and extensions may be amended or applied as required. Please check our website regularly for further updates on this rapidly evolving situation. For more details, please contact our office.

Contacting and communicating with the NDTCB:

At this time, we strongly advise that clients and certificate holders refrain from mailing, shipping or faxing certification-related documents and communications; we will be maintaining communication services via email and telephone. We will also not be providing in-person client services at our local office at this time. We encourage clients to provide the NRCan NDTCB with your most up-to-date personal email address and telephone number to avoid interruptions in communication.

For all telephone inquiries, please call our main telephone line: 1-866-858-0473
(Note: other NDTCB telephone lines may not be monitored at this time.)

For email inquiries, send your emails to our main inboxes listed below:
NRCan NDTCB main inbox: ndt@nrcan.gc.ca
NRCan renewal and recertification: nrcan.ndtrecert@canada.ca
EDO written examination: nrcan.cedo-oaea.rncan@canada.ca
(Note: other NDTCB email inboxes may not be monitored at this time.)

The health and safety for the public is a priority for the NDTCB—we appreciate your understanding and support.

Please note: We try to respond to all communication within 48 hours. If you do not receive a response within this time, please contact us.

The NRCan NDTCB uses email as the main method of correspondence with its clients. The NRCan NDTCB is also sending out all examination results via email in order to improve our client services and reduce wait times for certification candidates. If you are waiting to hear about the status of an application or your examination results, please check your email (including your junk/spam folder) prior to submitting your enquiry. Clients are responsible to update the NDTCB when they change their contact information. If you have changed your email address within the last few years, please ensure the NDTCB has your most up-to-date email address on file

The Natural Resources Canada (NRCan) National Non-Destructive Testing Certification Body (NDTCB) welcomes your inquiries. We are open Monday to Friday (excluding public holidays) from 8 a.m.to 12 p.m. and 1 p.m. to 4 p.m. ET.

NRCan National Non-Destructive Testing Certification Body
CanmetMATERIALS, Natural Resources Canada
183 Longwood Road South
Hamilton, ON L8P 0A5
Tel.: 1-866-858-0473 or 905-645-0653
Email the NRCan NDTCB main inbox Fax: 905-645-0836

Recertification hotline: Call 905-645-0680 / Email the NRCan NDTCB recertification inbox

If you reach our voice mail, please leave your full name, NDTCB registration number (if you have one), a call-back number, and details about your inquiry. We aim to return calls as quickly as possible, often the same business day.

Directing your inquiry

  • NDT application or re-examination inquiries: 1-866-858-0473 or 905-645-0653
  • NDT examination results, feedback or review: 1-866-858-0473 or 905-645-0653
  • Special Written Examination Centre requests or inquiries (NDT/XRF): 1-866-858-0473 or 905-645-0653
  • NDT renewal or recertification inquiries: 905-645-0680
  • EDO application, re-examination inquiries and examination results: 1-866-858-0473 or 905-645-0653 or email the EDO Inbox
  • XRF examination results: 905-645-0835.
  • XRF application inquiries, XRF re-examination, XRF renewal: 905-645-0835.

For the applicable rules of operation, please contact your appropriate federal, provincial or territorial radiation protection authority.

Protecting your privacy

The NRCan NDTCB is committed to protecting your privacy whether you are an existing client or a new applicant. All personal information created, held, or collected by the Government of Canada is protected under the federal Privacy Act. Our office will ensure that collected personal information and any communications between NDTCB and their clients or applicants are considered confidential, protected, and are for the exclusive use of the intended recipient to fulfill certification program requirements. Personal information is collected as stated in NRCan’s Info Source (PAA 3.1.2 – Materials and Certification for Safety and Security - Bank Number: NRCan PPU 015), and the certified personnel's name, city and province of residence and certification status are made publicly available in support of section 9.3 of the CAN/CGSB-48.9712-2014 national standard as a mechanism of effective certification status verification.

Document Replacement and other Administrative Services

Existing Non-Destructive Testing (NDT), X-Ray Fluorescence (XRF) Analyzer Operator, and Exposure Device Operator (EDO) clients can update their name, demographic and contact information and request replacement documentation and/or additional administrative actions using the NRCan NDTCB Administrative Services Request Form (PDF, 1.48 Mb).

Client Responsibilities

Certified personnel and applicants are expected to respond to NRCan NDTCB communication in a timely manner, and inform the NRCan NDTCB of any changes to their name and address/contact information.

Clients are responsible for the official documentation issued to them by the NRCan NDTCB. Fees will apply for the replacement of these documents.

Lost or stolen NRCan NDTCB photo identification (ID) cards must be reported to local law enforcement. The NRCan NDTCB requires a copy of the report, in addition to the “NRCan NDTCB Administrative Services Request Form” and applicable fees prior to issuing a replacement ID card.

The NRCan NDTCB has sole ownership of all paper declarations of achievement and photo identification (ID) cards as issued. This property is subject to update or recall at any time. Clients and certificate holders cannot possess duplicate photo ID cards and/or multiple photo ID cards for the same certification (i.e. NDT, XRF, EDO). Only the most recent ID card issued from the NRCan NDTCB is considered valid. It is the responsibility of the clients and certificate holders to ensure that all previously issued cards are destroyed or returned to the NRCan NDTCB.

Complaints, appeals and reporting NRCan NDTCB Code of Conduct Violations

If you have a disagreement or dispute about an assessment, determination or decision you received from the NDTCB, you may provide feedback to us or appeal for review at any time. We understand that in some cases, these disputes may be caused by miscommunication or lack of information and encourage you to contact us for more information.

If you have contacted the NDTCB and are still unsatisfied with the response, you may file a formal complaint or appeal by completing and submitting the Form for Complaints and Appeals. (PDF, 578.18 kb). We recommend that you also submit any relevant documents and materials with the completed form to the NDTCB. Verbal complaints or appeals are not accepted.

You may also report a perceived NRCan NDTCB Code of Conduct violation using the same form. Please include all pertinent information such as the name of the individual(s), times/dates of the violation, and any documentary evidence to support your claim.

We aim to acknowledge all written complaints, appeals or reports of code of conduct violations within 10 days of receipt and will review all relevant submitted material and decide upon the appropriate action. We will complete any required action in a timely manner.

Please note that submission provision, fact finding and any consequent decision taken by the NDTCB will not result in any discriminatory actions against the complainant/appellant, however, providing false or misleading information or misrepresentation may be perceived and addressed as a violation of the NRCan NDTCB Code of Conduct.

About Us: Technical Staff and Leadership

All lead examiners of the NRCan NDTCB are CAN/CGSB 48.9712 certified Level 3 for the respective methods that they support.

The Director of the NRCan NDTCB serves as the head of the NDTCB and its programs.

 
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